Grand Gesture Frequently Asked Questions
Clients who cancel their ride within the following timeframes are subject to the respective refund policies:
- 72 Hours: Clients who cancel within 72 hours of their scheduled ride are entitled to a full refund. The refund will be processed within 7 business days of the cancellation request.
- 48 Hours: Clients who cancel within 48 hours of their scheduled ride are entitled to a 50% refund. The refund will be processed within 7 business days of the cancellation request.
- 24 Hours: Clients who cancel within 24 hours of their scheduled ride are entitled to a 25% refund. The refund will be processed within 7 business days of the cancellation request.
Please note that cancellations made less than 24 hours before the scheduled ride are non-refundable. All cancellation requests must be submitted in writing via email to our customer service department.
The Damage Waiver covers costs associated with damages incurred during the use of our vehicles. This includes but is not limited to:
- Bodily Fluids and Solids: If bodily fluids or solids are found in the vehicle, a cleaning fee will be applied.
- Vehicle Damage: The damage waiver covers any damage to the vehicle’s interior or exterior caused by the client or their party.
Clients are responsible for any damages not covered by the waiver and will be billed accordingly. The damage waiver fee be shared upon booking confirmation, and will be applied to any incident involving bodily fluids, solids, or other damage.
A standard cleaning fee will be included in the price of your transportation service. This fee covers routine cleaning and sanitization of the vehicle before and after each use to ensure a clean and comfortable experience for all clients. Additional cleaning fees may apply in cases of excessive mess or damage.
Our luxury vehicles are equipped with the following amenities:
- Comfortable seating with ample legroom
- Onboard restrooms
- Mini Fridge
- Microwave
- Sink
- Climate control
- Premium sound system
- Refreshments
For a detailed list of amenities for each specific vehicle, please visit the “Elite Services” page on our website or contact our customer service team. department.
Unfortunately, pets are not allowed on Grand Gesture vehicles, with the exception of service animals as defined by the Americans with Disabilities Act (ADA). Clients must provide advance notice if they require accommodation for a service animal.
Grand Gesture Transport is committed to providing flexible and accommodating service. We will travel to any destination requested by our clients, subject to availability and scheduling. For long-distance trips, please contact our customer service team to discuss your specific requirements and obtain a customized quote.
Yes, clients are allowed to bring food and drinks onto Grand Gesture vehicles. However, we ask that you follow these guidelines:
- Avoid bringing items that are messy or difficult to clean up.
- Ensure that all beverages are in spill-proof containers.
- Alcoholic beverages are permitted for clients of legal drinking age.
Please note that clients are responsible for any spills or damages caused by food and drinks.
Yes, children are welcome to ride Grand Gesture vehicles. However, the number of children allowed per vehicle is limited for safety and comfort reasons. An adult must supervise all children at all times during the ride.
The luggage capacity of our vehicles varies depending on the model. Generally, our vehicles can accommodate the following:
- Up to 10 pieces of standard-sized luggage in our luxury Sprinter vans.
For specific luggage capacity information, please visit the “Elite Services” page or contact our customer service team.
Grand Gesture Transport does not provide car seats for children. For the safety of your children, it is important that they use car seats that are appropriate for their age, weight, and height. Parents or guardians are responsible for bringing and securing their own car seats.